Removing Negative Content & Reviews

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If a customer or client of yours has posted false, inaccurate, or even defamatory reviews or content online, you may be able to get them removed.

Call us on 01925 351 350 to find out more about how we can help you preserve your reputation online.

Removing negative content and reviews

Sometimes customers are dissatisfied with your service, and whether this is justified or not they might try to deter other customers from using your product or service.

Your customers might decide to post false, fake, or otherwise harmful reviews about your business online. While they are entitled to publicly post a review, you don’t have to let them defame or unjustly criticise your business online.

You may be able to request that the review, or other content, be removed for breaching the policies of the website the content was posted on. If the website operator doesn’t remove the content, you may still be able to have the content removed under the Defamation Act.

Removing Negative Reviews on Google

One of the biggest platforms for people to review businesses is Google. These are the reviews shown to the side of search results or under a business’ profile on Google Maps.

Unfortunately, not every customer will leave a positive review. Most people expect a few unhappy customers from time to time, and this usually isn’t a problem.

There is a problem, however, if a particularly angry or vengeful customers have fake reviews posted, or make false or defamatory comments that are harmful to your business.

Google has published a set of policies on prohibited and restricted content. So, if your business has had a review that:

  • Is clearly spam or fake
  • Is not relevant to the poster’s experience of your business
  • Contains explicit or illegal content
  • Is dangerous, derogatory, or defamatory
  • Breaches any other Google policy

Then you may be able to remove the review. The simplest and most immediate solution is to flag the review for moderation.

However, flagging a negative review does not always result in the review being taken down. So, if this doesn’t work, please get in touch. We can help you submit a formal takedown request and, if necessary, serve legal notice to Google to remove the content.

Removing Negative Review on Other Platforms

While Google is one of the most popular choices for leaving reviews, you may have customers who leave reviews in other platforms, such as Trustpilot, Facebook, or Amazon. If this is the case, you can follow a similar process as you would for Google reviews.

The important thing is to make sure you understand the policies of the website the review is posted on.

If you’re unsure or need help understanding whether you can have a review taken down, get in touch. We can advise you on whether you can remove a review for breaching policy and whether you can take further action against the poster.

How We Can Help

While we can’t help if someone has just posted a review that you don’t like or disagree with, we can help if the review is substantially inaccurate or defamatory, or if the review doesn’t follow the website’s policies.

We can:

  • Help you to flag a review for moderation
  • Submit a formal takedown request on your behalf
  • If needed, service a legal Notice of Complaint to remove the content
  • Initial stages done for you for a fixed fee of £250+VAT
  • Possibility of a No Win No Fee service

Please give us a call on 01925 351 350 to speak to an expert and find out if we can help get a harmful review removed and protect your business’ online reputation.

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