Deposit Protection Claims

If you paid a deposit to your landlord, they must register your deposit with a tenancy deposit protection scheme and give you written notice. Otherwise, you could claim your deposit back, plus up to 3 times the value of your deposit in compensation, going back up to 6 years.

My Landlord Didn’t Protect My Deposit

Your landlord has a duty to register your deposit with a deposit protection scheme (DPS) in order to protect it. If your landlord hasn’t protected your tenancy deposit correctly, you could claim it back.

The DPS would act as a sort of insurance in case you have breached your tenancy agreement. However, you may be able to claim against your landlord if:

  • Your landlord did not register your deposit with a DPS
  • The deposit was not protected within 30 days of receipt
  • You were not informed your deposit was protected (served with prescribed documents) within 30 days of receipt
  • Landlord insisted on a guarantor, but did not serve the guarantor with the prescribed documents

Please check if your landlord has protected your deposit – many landlords will state in your contract that they will, but then neglect to do so.

If your deposit has been left unprotected, or hasn’t been protected in the right way, please check how much compensation you could be owed using the calculator below.

Tenancy Deposit Protection Claims

Your Tenancy Deposit Claim Could Be Worth £10,000 Or More

You are entitled to claim compensation for every time your landlord has failed to protect your deposit.

  • If you signed a new tenancy at the same property and your deposit is still not protected, this is a new breach.
  • Did you stay in the property after your 6-12 month initial term? That counts as a new tenancy, so you could claim again.
  • Has this ever happened to you at a previous property? Your right to claim lasts for up to 6 years, even if you’ve left the property.
  • Has your landlord deducted any money from your deposit? If it wasn’t protected, they are not entitled to, so you can claim a full refund of your deposit.

Our expert deposit protection solicitors can help you claim against your landlord and get your deposit back. So, call us on 01925 351 350 to get started.

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Speak to an Expert

Give us a call now to find out how we can help you.

Get Help with a Tenancy Deposit Protection Dispute

We specialise in landlord and tenant disputes, from deposit protection disputes and evictions to housing disrepair. And, we can cover the whole country as we often work remotely for our clients. On top of that, we can offer:

  • Free initial assessment
  • We can usually work on No Win No Fee
  • Friendly, expert staff ready to help you
  • We cover all of England & Wales

So, if you think you’re entitled to make a claim because your landlord hasn’t protected or returned your deposit, get in touch. We can help you assess your situation and advise you on the best course of action. Our aim is always to get the best outcome for you, so please call us on 01925 351 350 to get started.


How can you check if your deposit was protected?

If your deposit was protected, you should have received some information about the protection from your landlord.

But, if you’re not sure whether your deposit was protected, you can check with each of the protection schemes if they are holding your deposit.

The three approved schemes are:

  • Tenancy Deposit Scheme
  • My Deposits
  • Deposit Protection Service

If you need help checking whether your deposit was protected, or you’d like to know if you can make a claim, please get in touch.

What prescribed information should you get from your landlord?

The prescribed information you receive is likely to be a certificate or document, and other details about your deposit and tenancy.

It should include details such as:

  • The amount of the deposit paid
  • The property address
  • The contact details of the landlord
  • The contact details of the tenant

If you are unsure whether what you have received will qualify as prescribed information, please call us on 01925 351 350. We can advise on whether you have the correct information and if you can make a claim.

How Much Compensation Could You Get?

If your landlord hasn’t protected your deposit, you may be able to claim £1,000’s in compensation. So, let’s find out what you could be entitled to.


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