Sometimes when you buy something online, you don’t receive what you expected. Or, you get a faulty, broken product. That is one common example of a consumer dispute.
A consumer dispute is generally when a consumer receives a faulty product or a bad service. They might be simple to resolve with the retailer, but if not, you may be able to make a claim against whoever sold you the dodgy item or service by asking a lawyer to get involved. And, it can be more affordable than you think. To find out more about costs, please take a look at our small claims cost guide.
In a lot of cases, a lawyer will also be able to add value to your claim. So, you may be able to claim damages that you hadn’t even thought of. With that, it isn’t uncommon for a lawyer to cover their own costs in that way. Plus, it may be possible for your solicitor to work on a no win no fee basis.
What Can You Do If You Have A Consumer Dispute?
Firstly, if you have a dispute about a product or service, you should make a complaint. Making a complaint to the person or business that sold to you will make them aware that there is an issue. Often, the issue can then be resolved by the other party offering to:
- Fix or replace a faulty product
- Make amends after a bad service
- Issue a refund
- If it is a service or financial product, they may issue a refund or reduce their fees
If they refuse or fail to resolve the situation, or you believe they have not done enough, you should seek legal advice. And, you should consider taking legal action to order the supplier to carry out one of the resolutions above.
You should also be aware of consumer rights. A breach of consumer rights does have some overlap with a dispute, and you may still be able to make a claim.
Consumer rights may have been breached if:
- A shop or restaurant fails to provide an adequate service or quality product
- A builder or construction worker has no fulfilled their obligations, e.g. left a building in an unsafe state
- There has been misrepresentation of a product of service
- You have been mis-sold a financial product
If any of this sounds familiar to you, and you think you could make a claim, call us for further help and advice.
Is It Worthwhile Making A Claim?
While it is always tempting to act against someone who has not provided adequate service, unfortunately it is not always worthwhile. Sometimes, it is not so cost effective.
For example, if you buy a faulty kitchen appliance, it is reasonable to consider making a claim. But it is important to consider the value of the claim against legal costs for running the claim.
However, if you have a loft conversion that leaves a leaking roof and causes water damage, for example, there is a good chance your compensation will outweigh your legal costs. Other claims that are almost certainly worthwhile include problems with the following:
- Poorly done extensions or garage builds
- Poorly done loft conversions or garage conversions
- Central heating, and boiler installations gone wrong
- Badly done window replacements and new roof
- Defective new outbuildings and garden offices
- Driveways and landscaping
- Defective new Cars, boats, and caravans
- Defective hot tub or pool installation
- Expensive holidays which don’t live up to what was promised
We also assist with financial mis-selling to consumers for things like pensions, mortgages, investments, insurance, and more.
Still Have Questions?
While this has only been an overview of consumer disputes, we understand you may still have questions. Or, you may be in a situation that isn’t mentioned here.