Sometimes when you buy something online, you don’t receive what you expected. Or, you get a faulty, broken product. That is one common example of a consumer dispute.
A consumer dispute is generally when a consumer receives a faulty product or a bad service. They might be simple to resolve with the retailer, but if not, you may be able to make a claim against whoever sold you the dodgy item or service by asking a lawyer to get involved. And, it can be more affordable than you think. To find out more about costs, please take a look at our small claims cost guide.
In a lot of cases, a lawyer will also be able to add value to your claim. So, you may be able to claim damages that you hadn’t even thought of. With that, it isn’t uncommon for a lawyer to cover their own costs in that way. Plus, it may be possible for your solicitor to work on a no win no fee basis.
What Can You Do If You Have A Consumer Dispute?
Firstly, if you have a dispute about a product or service, you should make a complaint. Making a complaint to the person or business that sold to you will make them aware that there is an issue. Often, the issue can then be resolved by the other party offering to:
- Fix or replace a faulty product
- Make amends after a bad service
- Issue a refund
- If it is a service or financial product, they may issue a refund or reduce their fees
If they refuse or fail to resolve the situation, or you believe they have not done enough, you should seek legal advice. And, you should consider taking legal action to order the supplier to carry out one of the resolutions above.
You should also be aware of consumer rights. A breach of consumer rights does have some overlap with a dispute, and you may still be able to make a claim.
Consumer rights may have been breached if:
- A shop or restaurant fails to provide an adequate service or quality product
- A builder or construction worker has no fulfilled their obligations, e.g. left a building in an unsafe state
- There has been misrepresentation of a product of service
- You have been mis-sold a financial product
If any of this sounds familiar to you, and you think you could make a claim, call us for further help and advice.